These facts are 100% true and these are the opinions of myself and not http://www.consumerqueen.com
I am posting this to protect others from what I have gone through.
When I was married to my ex-husband we purchased a car from Cal Cars and we had not problems that I can recall. I was told that if anything ever went wrong to continue making payments, let them know and they would add the amount of repairs to the amount I currently owed.
In August 2006, my husbands 1983 GMC Sierra Truck caught on fire while I was driving it so we were without a car and borrowing a car from someone else, so we really needed a car and did not have a lot of money down or good enough credit for a major dealer and I had only been working at this job for 5 months. I purchased a 1996 Saturn Sc-1 from Cal Cars on a monthly payment plan. I was told that if anything ever went wrong with the car to keep making payments, let them know, they would repair the car and add the amount of the repairs onto what I owed at that time. Everything was fine for a while. I moved in March 2007 and I provided them my new address and my work phone number. I had never been late with a payment. They then proceeded to repeatedly call me asking me when I would make my payments. They were due on the 5th and I paid them on the 5th. My boss eventually told me to tell them that I could not get calls at work. They stopped calling. In the beginning of 2008 they changed company names to Car Biz (they had been bought out). I could not make on of my payments on the 5th since they had changed their hours and closed earlier than they had been. My payment was made as soon as they opened on the 6th. That was the only time I was ever late. On March 14, 2008 I had my son who was in the NICU. On March 17, 2008, the engine in my car went out while I was on my way to see my son in the NICU. It was completely dead and I had no money to repair it so I informed Car Biz. Car Biz told me to get written estimates on the cost to repair it and they would get me a check. I spent hours calling around to get the best price and submitted them the estimates. Remember I am now back at work since with a car needing a new engine and a new baby in NICU and no way to get my hubby back to work in Okemah I needed the $$. I borrowed a car from my bosses friend for 10 days (the amount of time Car Biz said it should take to get me the check and have the repairs completed). On March 27, there still was no check. I returned that car to my bosses friend and borrowed a car from someone else for 2 weeks. Still no cehck from Car Biz and I am making payments on a car that does not even run. My friend whose car I have been borrowing for 2 weeks loaned me the $1,000.00 to get my car repaired. I get my car repaired and return my friend his car. I had been calling Car Biz every day if not every other day to check ont he status of the check and I keep being told it was in the mail. After I have my car fixed I tell them nevermind on the check. I report them to the BBB and they respond that cars are sold as is. I make the rest of my payments on time and as a matter of fact I paid my car off a onth early this month on the 6th. When I go in on the 6th I am informed that everyone got fired. OK...he asked if I had any problems and I asked him if he was serious he said yes so I filled him in. He said he would call the head person adn try and get me taken care of. He asked what he could do to make it better and i said give me some of my money back. I paid off the car and asked him to remove them from the lein. He said no problem that the main guy was coming in that day (the 6th) and he would fax me proof and mail me my clean title. Fast forward to Monday the 8th and I have no fax from them so I call and he said he is waiting on the guy to come in. I wait and I wait. Monday the 15th I call and ask if it was taken care of since I STILL do not have a fax from them and I am told they are not sure they will call me back. They then call back telling me they have a letter that I can attach to my title proving I paid off the car, I tell them that is not good enough since they may not be in business when I go to pay off the car that I wanted a clean title since I do not trust them wnough to have filled out the correct form in the correct way. they said I could bring my title by and they would take care of it. I said OK well I will bring a reciept for you to sign stating you received my title from me. he said he could not sign that, I asked him why not since I did not want to be responsible for trying to file for a lost title if they lost it from changing names or firing everyone again. he said that he would mail me the letter and I could take care of it. I said what about the fees. Well to make this long story shorter they were supposed to get me a money order for the $12 and mail me the letter. I still do not have it. Oh well they have 10 business days to remove themselves from my title according to the UCC Financial Code so they have until Friday. Just please learn from my horrific story.